Cancellation Policy
Flexibility and Transparency
1. Cancellation by the User
If you need to cancel your booking, please do so as soon as possible to avoid any potential fees. Cancellations made within 48 hours of the booking date will typically be eligible for a full refund, but this may vary depending on the hotel's individual policy. We recommend reviewing the specific cancellation terms provided during the booking process.
2. Hotel-Initiated Cancellations
In rare cases, the hotel may need to cancel your reservation due to unforeseen circumstances. If this occurs, you will be notified promptly, and we will assist you in finding an alternative accommodation that meets your needs. Any payments made will be fully refunded or transferred to the new booking, based on your preference.
3. Refund Process
Refunds are processed through the original payment method used at the time of booking. Please allow up to 10 business days for the refund to reflect in your account. If you do not receive your refund within this time frame, please contact our customer support team for assistance.
4. Non-Refundable Bookings
Certain promotional rates or special offers may be non-refundable. If you book a non-refundable rate, the terms will be clearly stated during the booking process, and no refunds will be issued in the event of cancellation.
5. Modifications to Reservations
If you need to change your travel dates or modify your booking, please contact us as soon as possible. Modifications are subject to availability and may incur additional fees, depending on the hotel's policy.
6. Contacting Us
For any questions or concerns regarding cancellations, please reach out to our customer support team. We are here to assist you and ensure that your experience with CrazyGoldenGates.co.uk is positive and stress-free.